At Manxa, we believe the best way to know whether we are doing our job well is by listening to our customers. That is why, every six months, we measure their level of satisfaction using the Net Promoter Score (NPS), the internationally recognised benchmark for evaluating customer experience and the likelihood that they would recommend us to other professionals or businesses.

What is the NPS?

The Net Promoter Score (NPS) is calculated from a single question:

“On a scale from 0 to 10, how likely are you to recommend Manxa to another company or professional?”

Based on their answer, customers are classified into three groups:

 Promoters (9-10)
Highly satisfied customers who would recommend us.

 Passives (7-8)
Satisfied customers, although there are still areas where we can improve.

 Detractors (0-6)
Customers who feel that their experience did not meet their expectations.

The final score is obtained by subtracting the percentage of detractors from the percentage of promoters, resulting in a score ranging from -100 to +100.

Continuous improvement is part of our DNA

More than just a metric, the NPS is a valuable tool that helps us listen to our customers, identify opportunities for improvement and continue to evolve.

Every response is carefully analysed by our team to identify areas where we can improve while reinforcing the aspects our customers value most.

Thank you to all the customers who take part in our surveys!
Your feedback is essential in helping us continue to grow and deliver the best possible service.