Frequently asked questions during Covid-19 - Manxa Ferros

Questions that may arise during the Covid-19 crisis

The current situation generated by the Covid-19 alters the operations of the companies and consequently raise doubts for customers. That is why we put at your disposal a compilation of relevant questions that may arise in relation to the operations of Manxa Ferros during this period. Anyway, if you cannot find the information you are looking for, do not hesitate to contact us through the customer service. Remember that we are by your side for what you need and we will help you in any way we can.

General operations

Does Manxa Ferros continue operating and providing service?

Yes. We continue working with relative normality and taking extreme precautions, in addition to doing everything possible to continue guaranteeing the best service and attention to our clients.

How can I contact Manxa Ferros?

You can do it through the usual ways:

- Contacting your trusted commercial through your phone or email.

- Contacting the customer service through their phones (Olot: 972 275 027 / Castellbisbal: 937 099 689), WhatsApp (686 217 603) and email ferros@manxa.com.

Are there product availability?

Yes. All the products that we usually have in stock, we still have them. As for the special products that we do not have in stock, they can continue to be purchased since our suppliers continue to supply us without problems and following all the safety and precautionary standards established by the authorities. In addition, you can check the availability of our products on our website or through our customer service (phone, WhatsApp or email).

Budgets, orders and deliveries

How can I request quotes and place orders?

You can do it through the usual ways:

Manxa Ferros online store. If you want to register, you simply have to fill out the registration form and our team will manage it as quickly as possible and inform you. In addition, buying online you will enjoy a special discount on all orders: 2% on the first order online and 0.5% on all others. The discount is automatically added at the end of the purchase process.

- Contacting your trusted commercial through your mobile phone or email.

- Contacting the customer service through their phones (Olot: 972 275 027 / Castellbisbal: 937 099 689), WhatsApp (686 217 603) and email ferros@manxa.com.

- Using the Manxa Ferros app and the QR tag system. If you already have the Manxa Ferros QR tag system installed in your company, you can continue using it as usual. If you do not have it, you can contact us and we will send you a digital pdf file with the labels of the products that you specify (view example).

If I make an order, can you send it to me?

Yes. We are operating relatively normally and taking extreme precautions, so the delivery of the order to the destination you indicate is guaranteed. 

Are there alterations in the transport and delivery service?

n most deliveries there is no alteration and the service continues to operate as usual, however, given that extreme precautions have been taken, delivery may take a few hours or a day in a specific case.

Digital services

How can I register in the online store and in the client area?

If you want to register, you simply have to fill out the registration form and our team will manage it as quickly as possible and inform you. You have an automatic added discount always on all your online orders.

How can I start using the purchase service through the mobile app and QR tags?

o start using this free service, you first have to contact us through customer service. Once done, you will have to determine which products you want to include in this service, so that we can generate the QR labels for the products in question. Then we will send you a digital pdf file with the labels of the agreed products (view example). Finally, you have to download the Manxa Ferros app and you can start enjoying the service. In addition, our team will be by your side at all times to accompany you during the implementation and use process.

I need an invoice, a certificate or a delivery note, how do I do it?

You have all your invoices, certificates and delivery notes available in the client area. If you are not registered, you can do it in a moment, filling out the form and as soon as possible we will register you and inform you so that you can start making your arrangements. Another option is that you contact customer service and they will resolve your request.

Exceptional and temporary measures

What security and prevention measures does Manxa Ferros apply?

- Hygienic measures are implemented that involve routines for cleaning and disinfecting people and places.

- Travel and meetings are minimized, leaving only the essentials.

- Meetings and personal contacts between departments are eliminated.

- Work shifts are activated without contact between them and divisions of teams in face-to-face and delocalized working telematically to ensure continuity in the event that a contagion occurs in one of the groups.

- Flexibility of the schedule to coordinate customer service respecting particular family needs.

- Express routines in the delivery of goods.

- Specific habits in customer service in stores.

What services have been temporarily altered?

- In-person business visits have temporarily stopped. In any case, our commercial team is still active and is available to our clients via telephone and email to advise them on whatever is necessary.

- The customer service hours have been slightly modified and it is now from Monday to Friday from 8:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 6:00 p.m.

- The schedule of the counter sales service of our centers in OlotRiudellots de la Selva and Castellbisbal is partially modified until further notice and is now from Monday to Friday from 8:00 to 13:00. No need to make an appointment in this time slot. To buy or make arrangements in person outside these hours, contact us in advance by phone (Olot: 972 275 027 / Riudellots de la Selva: 972 477 597 / Castellbisbal: 937 099 689), WhatsApp (686 217 603) or email ferros@manxa.com. During this period, the use of a mask is mandatory to access the centers and the security measures indicated in each of them must be followed. In case of doubt, you can contact your trusted sales representative or Manxa Ferros customer service.